Home · Leak Rebates

Before you start, please ensure you have:

A clear photo of your meter reading
A copy of your plumbers invoice

1. Your details

Your relationship to the property

Customer type

Type of leak

First Name

Last Name

Please enter a valid email address

Contact Number

Please enter a valid NZ Contact Number

Company (if applicable)

Property owner's name (if different from above)

2. Property Details

Property Address

Watercare Account number

Enter a valid Account No, in the format 1234567-12. This can be found on your invoice.

Meter number affected by the leak

Enter a valid Meter ID, ie A12B345678. This can be found on the back of your invoice.

Number of residents at the property at the time of the water loss?

3. Water loss details

Who was the leak repaired by

Other - please provide more information

Date water loss started (if known)

Date of repair or date water loss stopped

Please provide details of water loss including the location

4. Meter reading

Current meter reading

***

You only need to read the black numbers on the white background.

You can ignore the white numbers on the red background as these show amounts less than a kilolitre.

Date the reading was taken

Have you been granted a leak allowance in the past two years

NoYes

5. Terms and conditions
For the purposes of these terms and conditions, a leak is a crack, opening, hole or puncture through which water or sewage is unintentionally or wrongly escaping from any pipes, fittings or devices on your side of the point of supply.
We offer a leak allowance to encourage water efficiency and the timely repair of leaks.
A leak allowance is not used to subsidise a leak left long-term or unrepaired.
You must pay any outstanding amount owing in full, within 21 days of the date on our response to your application.
If you have another leak within two years of receiving a leak allowance, you may apply for another allowance. You must include a plumber’s invoice. Note: this second allowance will be for excess wastewater only.
Commercial customers will only receive an allowance for wastewater.
The application must be submitted within three months of receiving a letter or email regarding a higher-than-normal bill.

6. Declaration

By submitting this form I declare the information on this form is true and accurate. I have the authority to act for this property. The leak or water loss was not caused as a result of a willful act and the leak has been repaired. I understand that my private plumbing is my responsibility. I understand the conditions of this declaration.

Privacy - We may use this information to process your application, update our records or help improve our services. We will not disclose it unless required by law. You have the right to access your information, and you can ask us to correct any errors.

7. Attachments
Please attach documents showing details of the repair, e.g. plumber's invoice. Please note, only PDF, PNG or JPEG files are accepted.

Note: If the uploaded photo does not match the entered Meter Reading, your rebate may not be paid out.

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